Hapag-Lloyd

Role Purpose

Support the Global NVO Key Account Management team in managing and developing strategic customers across Asia. The internship provides practical exposure to commercial and operational activities within a global liner shipping environment.

Key Responsibilities:

• Support the team in monitoring customer volumes, allocation, contract fulfillment and commercial KPIs.
• Assist with customer performance analysis, forecasts, reports and business reviews.
• Support the identification of business opportunities, customer requirements and market developments.
• Assist in coordinating the implementation of global customer agreements and commercial initiatives across Asia.
• Support capacity, allocation and cargo-flow steering in cooperation with Trade Management and local teams.
• Help coordinate customer-related operational topics and follow up on issues with relevant internal stakeholders.
• Prepare presentations, data analyses and management information for customer and internal meetings.
• Support continuous improvement initiatives focused on customer experience, operational reliability and ease of doing business.

What You Will Learn:

• How Global Key Account Management works in an international liner shipping environment.
• The interaction between commercial, trade management and operational functions.
• Customer portfolio management, performance analysis and capacity steering.
• Working in a multinational, cross-functional organization.

Requirement:

• Currently enrolled as a university / college student, preferably in Business, Logistics, Supply Chain, Economics or a related field.
• Strong interest in international business, logistics and customer management.
• Analytical and structured approach with good attention to detail.
• Good communication and teamwork skills.
• Confident user of Microsoft Office, especially Excel and PowerPoint.
• Good command of English; additional languages are an advantage.