NEXTDC

Customer Success Graduate – Launch Your Career within Australia’s Digital Infrastructure Leader

NEXTDC is Australia’s leading data centre operator, powering the country’s digital future. As part of the NEXTDC Graduate Program 2027, you’ll join a high-performing Customer Success team that plays a key role in supporting our rapid growth and innovation. This is your opportunity to build deep capability while experiencing firsthand how a top ASX-listed technology company operates.

You’ll be embedded in the team that owns our customer relationships end-to-end, from onboarding and service delivery through to account growth. This is where you’ll learn what it takes to deliver exceptional outcomes in a complex, high-stakes technology environment.

What You’ll Work On

In this role, you’ll gain hands-on experience across account management and service delivery. You’ll develop the commercial and relationship skills that underpin a successful career in customer-facing roles and you’ll see how AI and automation are transforming the way we anticipate, manage and exceed customer expectations.

Day-To-Day, you'll be involved in:

• Communications – coordinating meetings and site visits, prepare materials, capture minutes, and follow-up on actions to ensure timely resolution
• Stakeholder Coordination – maintaining stakeholder records and coordinate with internal teams and vendors to support delivery of required work
• Project Support – assisting with scheduling, progress tracking, maintaining registers, collating progress reports, and preparing project outputs
• Operational and Logistics Support – managing deliveries, arrange site access and bookings, and engage vendors
• Issue Management – record issues/risks, actions, and decisions, monitor progress, and escalate unresolved items to the Customer Success Manager
• Commercial Support – process service orders, support billing initiation, coordinate non-MRC requests, and maintain records
• Documentation – prepare and maintain project and customer records and materials, prepare updates, ensure documentation is current and accurate

Why Join NEXTDC?

As a Graduate at NEXTDC, you’ll experience more than day-to-day tasks. You’ll gain exposure to senior leaders across the business, and you’ll be supported to build a strong professional foundation.

We Offer

• A structured development program focused on both technical and soft skills
• Real responsibility from day one – your work matters!
• Opportunities for long term career pathways across Customer Success and the broader business
• Access to senior leadership through presentations, mentoring and project reviews
• A workplace that values innovation, diversity and continuous improvement

Who We’re Looking For

This program is built for graduates who want to kick-start a meaningful career in one of Australia’s fastest-growing industries. You don’t need to have all the answers, you need to be the kind of person who keeps things moving.

• Clear, confident communication and strong listening skills
• A collaborative, service‑focused mindset
• Excellent time management, organisation and attention to detail
• Adaptability, eagerness to learn and a proactive attitude
• Reliability, discretion and the ability to stay calm under pressure
• Proficiency in Microsoft Office, Outlook and Teams
• An understanding of Service Delivery or ITIL concepts (a bonus, not a must!)

Eligibility & Preferred Backgrounds

• Be an Australian or New Zealand Citizen, Australian Permanent Resident 
• Have completed your most recent undergraduate or postgraduate degree within the last 3 years of the program start date (February 2027) 
• Be ready to commence full time work at the program start date in February 2027 
• Bachelor’s degree in Business, Communications, Information Systems or related fields 
• Strong analytical skills, attention to detail and passion for learning 
• Interest in Technology, AI and Digital Infrastructure 
• Experience in administrative, customer service, or coordination roles